Secure payments
CapitalCommute uses secure payment processing so riders can pay before travel and see clear booking details.
Secure checkout
Payments are processed through Stripe with secure checkout before the trip begins.
Payment status
Your booking page shows whether payment is required, completed, expired, or needs attention.
Booking confirmation
Once the payment step is complete, your booking status updates based on the ride and payment result.
Pricing and trip totals
CapitalCommute shows the trip price before checkout so riders can understand the cost before booking.
Failed or declined payments
If a payment does not go through, check your payment method, bank authentication, and payment window.
Refunds and credits
Refund eligibility depends on the ride status, booking status, payment status, and applicable policy.